FREQUENTLY ASKED QUESTIONS
JUARA CARES ABOUT OUR PRODUCTS, YOUR SKIN, AND YOUR QUESTIONS.
Do you do animal testing?
JUARA does not test on animals…we love them too much to test on them. We’re certified with PETA and in the process with Leaping Bunny. We believe in using ingredients that are recognized as safe, and then we test on humans (after dermatologist testing!)
Do you have pthalates in your products?
JUARA works hard to keep phthalates out of our products. Another tip if you’re worried about phthalates, food is the main source of phthalates, especially fatty foods such as butter, milk, and meat. And get rid of those PVC shower curtains!
Are all your products all-natural?
JUARA believes in nature meeting science, and having respect for the environment. We’re vegetarian, with a belief that natural is great, and science sometimes makes things better. That being said, we respect the world we live in, so we try to stay as wholesome, clean, and close to the earth as possible, without giving up on innovation and the elegance of our products.
Do your products work?
JUARA spends time looking for the right active ingredients and making sure they work, and there’s enough to work. Our botanical ingredients are inspired by the beauty secrets of Bali – originating in natural healing, and confirmed by science. Our plant-based actives are proven to keep skin hydrated and healthy, so that skin can keep itself healthy and youthful.
Why are your products sulfate-free?
JUARA believes that healthy, hydrated skin can take better care of itself. So we keep drying sulfates out of all of our cleansing products – face and body! If you think it’s important enough for your face to stay soft and supple, it’s definitely important enough for the rest of your body. Let’s keep our largest organ strong and hydrated!
How long does a JUARA product good for?
Due to the fact that our products contain natural, botanical actives, we recommend using them within 6-9 months of purchase. Our actual shelf life of a JUARA product though is approximately 3 years. Some are more and others slightly under, but the dates are all on the packaging. Storing JUARA products in a cool environment also helps maintain shelf life, though we recommend, as with natural things, that you use it as soon as you get it!
Where are JUARA products made?
JUARA products are all made in the USA in facilities that specialize in manufacturing natural, premium cosmetics. Our ingredient research is done in Indonesia, as well as in the US. However the inspiration and traditional uses of the key, powerful botanicals used in our JUARA products all come from the grand country of Indonesia, home of Bali, capital city Jakarta, and thousands of other tropical islands.
Do your products contain parabens?
All our products are 100% Vegetarian, free of parabens, mineral oil, phthalates, artificial colorants, and is also certified by www.safecosmetics.org. We are also PETA certified as cruelty free, which means not only do we not test on animals, but we ensure that none of our ingredient nor packaging suppliers do too.
What is JUARA about and why is it different from other skincare lines?
Our line is based on the Indonesian JAMU tradition – which is an ancient herbal medicinal tradition we have had for hundreds of years where we use specific natural ingredients to treat specific skin and health issues. And then when we choose our ingredients, we test them to make sure that Western science also shows its effectiveness – so we combine the best of the East and best of the West. We don’t base our natural ingredients only on fragrance or trend, but on an authentic herbal history that has been in Indonesia’s heritage for centuries – and then use Western science to prove it works. Because Indonesia is also such a great spa destination, we want to make products that are not only effective, but feel great – so if you can’t come to Bali or the spa, we bring it to you!
Do you ship internationally?
What else can I do for healthy skin?
Nutrition is the most important part of keeping your skin and yourself healthy. If you took a look at our fridge, you’d find fresh fruits and vegetables like blueberries, strawberries, avocado, spinach, kale, and sweet potatoes. Besides stocking up on antioxidants and vitamins in your fruits and veggies, add in beans, walnuts, chia seeds, and pumpkin seeds which are great for naturally youthful glowing skin.
What do you recommend for fine lines & dry skin?
We have several products good for fine lines and dry skin. For maintenance, our Tamarind Tea Hydrating Toner (more like a light serum you can use anytime of day, over/under makeup) contains hyaluronic acid, a natural ingredient we produce but lose over time which helps bind water to skin, as well as Tamarind Seed extract which also fights dehydration at all times. Follow or use a serum instead after – our Clove Flower & Turmeric Anti-Aging Serum specifically formulated to firm and brighten skin, and reduce appearance of fine lines and wrinkles. You’ll feel a firming effect immediately. And then I love our moisturizer, the Sweet Black Tea & Rice Facial Moisturizer which contains Kombucha, a patented fermented sweet black tea which has been proven to firm skin and reduce appearance of lines and wrinkles. For the eye area, we have a Miracle Tea Complete Eye Crème that is a concentrated, fragrance free version similar to the moisturizer formulated for the sensitive eye area – can be used night/day.
For Acne Prone Skin:
We recommend these 3 products: Our Rose & Willowbark Purifying Mask 3 times a week and also as a spot-treatment. Our Tamarind Tea Hydrating Toner (oil-free) and our mattefying Sweet Black Tea & Ginger Oil-Free Moisturizer. The Tamarind Tea Hydrating Toner is AMAZING for acne. We have heard so much feedback from people about how it has helped their acne, even though the name of the product does not suggest it, and it is excellent oil-free and alcohol-free hydration for any skin type, actually. Plus, no cotton ball needed!
What do you recommend for oily/acne prone skin?
We recommend these 3 products: Our Rose & Willowbark Blemish-Free Mask 3 times a week and also as a spot-treatment. Our Tamarind Tea Hydrating Toner (oil-free) and our Sweet Black Tea & Ginger Mattefying Moisturizer. The Tamarind Tea Hydrating Toner is AMAZING for acne. We have heard so much feedback from people that said how it has helped their acne, even though the name of the product does not suggest it, and excellent oil-free and alcohol-free hydration for any skin type, actually. Plus, no cotton ball needed!
Are your products tested for safety or allergies?
All of our products, body and face, are dermatologist tested! We think body skin is just as important as face skin, so we tested everything so that you don’t have to worry! Of course, if you have a specific allergy, skip it, test it on a small piece of skin, or ask us first.
Do you test your products to see if they work?
Yes, currently our Radiance Vitality Oil. Radiance Enzyme Scrub, and Clove Flower & Turmeric Anti-Aging Serum are all tested on at least 30 people (not animals!) for 4 weeks, with astounding results. People loved them and saw improvements, which makes us proud that we make products that we love and can share with all of you. The rest of our products have received rave reviews, and we plan to test them soon!
Why is my JUARA face product missing the tube that goes into the product?
JUARA uses airless pumps, which means it takes multiple pumps to push the air out and the product up. We specifically use these types of pumps to preserve the product. So you will not find a tube that goes into the product like traditional pumps. If you happen to open the bottle it may take as much as 30-40 pumps to get all the air out.
Is JUARA safe to use while pregnant or nursing?
Yes, JUARA products in general are safe for use by pregnant or nursing mothers. The only exception one might consider is the Rose Willowbark Purifying Mask which has Willowbark Extract containing natural salicylic acid. Some women prefer to avoid salicylic acid during pregnancy. There are no known ingredients in JUARA products that would affect a nursing mother. Please check with your physician about usage.
I love JUARA products and would like to get more involved with the brand. How can I do that?
We are so happy to hear you would like to be more involved. If you go to our ‘Be a JUARA Guide” web page you can find additional information on our Opportunity to and partner with us and Champion Your Natural Beauty.